FREQUENTLY ASKED QUESTIONS

Will there be others with the same logo?

Our designers create logos on a continuous basis and display them in our logo gallery. Once a logo has been bought, it will be removed from the gallery. We cannot promise that no one else in the world has got more or less the same logo design, only that we guarantee that we will not resell our logos. However, we do provide a 30-day trademark search guarantee which allows our clients to check their final logo with their local trademark registry. If there is a significant similarity with existing trademark, our designer will revise a new logo for free. It is limited to 30 days after our designers have completed your final logo.

Can I exchange my logo?

We do not exchange logos.

Can I change my logo?

Yes you can. Once the logo source file has been sent to you, you can do with the logo whatever and however you want. You will be able to modify the logo in Illustrator or Photoshop without compromising on its resolution. 

How much space do I need in my inbox?

We recommend that you have at least 5MB of space available in your inbox. This will ensure that the email will go though and not be bounced back to us.

What should I do if I did not receive my logo within the stipulated time?

If this happens, please do not hesitate to can drop us an email and we will follow up for you ASAP!

Can Logobox designers revise the logo if I’m not satisfied with it?

Yes, you can request for limited number of revisions. If you’re buying ready-made logo, the maximum number of revision is one. For custom-designed logo, the revision limit is 5 times. There is no need to worry as we hardly exceed that number. Most of the time, by the 3rd or 4th revisions, our customers are already satisfied with our work.

What resolution will the logo be sent?

The logo will be sent through 2 different formats (png and ai). The png format is usually for viewing purposes and for optimized web graphic resolution. If you have a Facebook page for your brand, you can use the png image for your brand’s profile photo. We also provide the vector format ai file for high-resolution modification and printing purposes. And if you are still unsure, just give us a call or drop us an email.

What is included in the Custom Logo Design package?

The Custom Logo Design package include: 

  – 3 concepts of logo to choose from,

  – 5 revisions provided,

  – High-res editable source file (ai. format),

  – Name card and letterhead design (click here to check out some awesome name card designs you’d expect to get), and

  – Web & Social Media kit (file formats that you can use for your social media profile in Facebook, Instagram and website, eg. favicon, etc)

  

What does the Web & Social Media Kit contain?

The Web & Social Media Kit contains:

  – Transparent logo (png) for website

  – Favicon for website

  – Logo image for your Facebook Page

  – Facebook Page cover design

If I purchase Custom Logo Design Pack now and then decides in the near future to upgrade to Startup Pack, do I still enjoy the discount and promotion offered?

Why not. You just need to to deduct the Custom Logo Design price from the Startup Pack promo price. 

For additional queries, kindly email to: logoboxmalaysia@gmail.com